We are happy to assist you in rescheduling your current appointments. However, we understand that there are times where you would need to cancel your scheduled appointments. Our care coordinators will be here to coordinate your requests. Our cancellation policy is as below:
- For cancellations more than 24 hours before the scheduled appointment, there will be no cancellation fees.
- For cancellations less than 24 hours before the scheduled appointment, there will be a cancellation fee of $20.
- For last-minute cancellations when the nurse is already at your address, there will be a cancellation fee of the full price of service.
We seek to reduce inconveniences for you, our patients as well as our Jagapros (nurses) and Carepros (care aides). However, in the event of such cases, the cancellation fees imposed seeks to compensate the scheduled Japapros for the time they’ve set aside, as well as the additional accompanying coordination work. We thank you for your kind understanding and we hope to be able to serve you again in the near future!