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About Our Services
What is the cost / price of Jaga-Me's home-care services?
Is there a minimum number of hours for service engagement?
Does Jaga-Me offer live-in care services?
How are the JagaPros assigned?
I am unsure what treatment or service I need. How should I choose?
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Booking Our Services
How do I book a visit?
Can I request for a specific JagaPro?
Can I choose the same JagaPro who has attended to the patient before?
Before Your Visit
How will our JagaPros get in touch?
How can I confirm the identity of my assigned JagaPro?
What happens if the JagaPro cancels on the job or does not show up?
What happens when the JagaPro does not turn up on time?
Can I contact my assigned JagaPro?
During Your Visit
What if I need to extend the visit?
Can I dismiss the JagaPro earlier than stipulated booking time?
Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?
After Your Visit
I was not satisfied with a JagaPro's performance. Can I block him/her from my future jobs?
How do I arrange my next visit?
Cancellation & Amendments
Can I cancel or change my appointment date/time?
Billing & Payment
Modes of payment?
How to pay by Credit Card
How do you ensure my credit card details are secure?
How to pay by AXS
When will I receive my invoice?
See all 8 articles
Discounts & JagaCredits
Discounts/Packages for Services
What are Jaga-Credits?
How do I purchase Jaga-Credits?
Expiration of Jaga-Credits
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Data Security & Privacy
Why does Jaga-Me need NRIC and other personal information?
How do I check my JagaPoints?
How do I redeem my JagaPoints?
What is JagaPoints?
Terms and Conditions
For Jaga-Me Professionals (JagaPros)
Interested in joining us?
How to become a JagaPro Nurse
Requirements for becoming a JagaPro Nurse
Requirements for becoming a JagaPro Care Aide
How to become a JagaPro Care Aide
How is working with Jaga-Me different from working with other agencies?
Taking up jobs with Jaga-Me
How to take up jobs?
What is Initiation and why do I have to attend?
Can I withdraw after I have applied for a job?
How do I know when I have been confirmed for a job?
I am not getting notified of new jobs. How do I turn on the notifications?
What happens if I cancel on a case?
Starting and completing jobs with Jaga-Me
How do I prepare myself for a case?
When should I press “Start Job”?
I am late, what should I do?
When is a job considered finished?
What should I do if I forget to press “Start Job” or “Exit Patient’s Place”?
See all 6 articles
How do I know what documentations I need to submit?
What do I need to fill in for the documentation forms?
Should I fill in the documentations during or after the job?
Payout and Bonuses
When will I get paid?
How much is a JagaPro paid?
What is the bonus or incentive for JagaPros?
Is there a deadline to submit claims?
How will my claims be processed?
How do I check the status of my claims?
Can I submit multiple claims?
How do I submit claims pertaining to a case?
Safety at Work
What constitutes as harassment?
What should I do if I am being harassed?
What is Jaga-Me’s stance regarding workplace safety?
Removal from Jaga-Me platform
Feedback and reviews