Jaga-Me Support

About Our Services 10

• What are the prices of Jaga-Me's services?
• Is there a minimum number of hours for service engagement?
• Does Jaga-Me offer live-in care services?
• How are the JagaPros assigned?
• I am unsure what treatment or service I need. How should I choose?

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Booking Our Services 3

• How do I book a visit?
• Can I request for a specific JagaPro?
• Can I choose the same JagaPro who has attended to the patient before?

Before Your Visit 5

• How will our JagaPros get in touch?
• How can I confirm the identity of my assigned JagaPro?
• What happens if the JagaPro cancels on the job or does not show up?
• What happens when the JagaPro does not turn up on time?
• Can I contact my assigned JagaPro?

During Your Visit 3

• What if I need to extend the visit?
• Can I dismiss the JagaPro earlier than stipulated booking time?
• Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?

After Your Visit 2

• I was not satisfied with a JagaPro's performance. Can I reject him/her for future jobs?
• How do I arrange my next visit?

Cancellation & Amendments 1

• Can I cancel or change my appointment date/time?

Billing & Payment 9

• How can I make payment for Jaga-Me services or purchases?
• How to pay by Credit Card
• How do you ensure my credit card details are secure?
• How to pay by AXS
• When will I receive my invoice?

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Discounts & JagaCredits 6

• Discounts/Packages for Services
• What are Jaga-Credits?
• How do I purchase Jaga-Credits?
• Utilising Jaga-Credits
• Expiration of Jaga-Credits

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Data Security & Privacy 1

• Why does Jaga-Me need NRIC and other personal information?

TroubleShooting 2

• Unable to enter app at Login Page
• Cannot find "JagaPros" in App Store or Play Store