Jaga-Me Support

About Our Services 7

• What is the cost / price of Jaga-Me's home-care services?
• Is there a minimum number of hours for service engagement?
• Does Jaga-Me offer live-in care services?
• How are the JagaPros assigned?
• I am unsure what treatment or service I need. How should I choose?

See all 7 articles

Booking Our Services 3

• How do I book a visit?
• Can I request for a specific JagaPro?
• Can I choose the same JagaPro who has attended to the patient before?

Before Your Visit 5

• How will our JagaPros get in touch?
• How can I confirm the identity of my assigned JagaPro?
• What happens if the JagaPro cancels on the job or does not show up?
• What happens when the JagaPro does not turn up on time?
• Can I contact my assigned JagaPro?

During Your Visit 3

• What if I need to extend the visit?
• Can I dismiss the JagaPro earlier than stipulated booking time?
• Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?

After Your Visit 2

• I was not satisfied with a JagaPro's performance. Can I block him/her from my future jobs?
• How do I arrange my next visit?

Cancellation & Amendments 1

• Can I cancel or change my appointment date/time?

Billing & Payment 8

• Modes of payment?
• How to pay by Credit Card
• How do you ensure my credit card details are secure?
• How to pay by AXS
• When will I receive my invoice?

See all 8 articles

Discounts & JagaCredits 6

• Discounts/Packages for Services
• What are Jaga-Credits?
• How do I purchase Jaga-Credits?
• Utilizing Jaga-Credits
• Expiration of Jaga-Credits / Packages

See all 6 articles

Data Security & Privacy 1

• Why does Jaga-Me need NRIC and other personal information?

JagaPoints 3

• How do I check my JagaPoints?
• How do I redeem my JagaPoints?
• What is JagaPoints?

Policies 5

• Delivery Policy
• Return/Cancellation Policy
• Payment Policy
• Terms and Conditions
• Privacy Policy

Interested in joining us? 5

• How to become a JagaPro Nurse
• Requirements for becoming a JagaPro Nurse
• Requirements for becoming a JagaPro Care Aide
• How to become a JagaPro Care Aide
• How is working with Jaga-Me different from working with other agencies?

Taking up jobs with Jaga-Me 5

• How to take up jobs?
• What is Initiation and why do I have to attend?
• Can I withdraw after I have applied for a job?
• How do I know when I have been confirmed for a job?
• I am not getting notified of new jobs. How do I turn on the notifications?

Cancellations 1

• What happens if I cancel on a case?

Starting and completing jobs with Jaga-Me 6

• How do I prepare myself for a case?
• When should I press “Start Job”?
• I am late, what should I do?
• When is a job considered finished?
• What should I do if I forget to press “Start Job” or “Exit Patient’s Place”?

See all 6 articles

Documentation 3

• How do I know what documentations I need to submit?
• What do I need to fill in for the documentation forms?
• Should I fill in the documentations during or after the job?

Payout and Bonuses 3

• When will I get paid?
• How much is a JagaPro paid?
• What is the bonus or incentive for JagaPros?

Claims 5

• Is there a deadline to submit claims?
• How will my claims be processed?
• How do I check the status of my claims?
• Can I submit multiple claims?
• How do I submit claims pertaining to a case?

Safety at Work 3

• What constitutes as harassment?
• What should I do if I am being harassed?
• What is Jaga-Me’s stance regarding workplace safety?

Others 2

• Removal from Jaga-Me platform
• Feedback and reviews