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About Our Services
What are the prices of Jaga-Me's services?
Is there a minimum number of hours for service engagement?
Does Jaga-Me offer live-in care services?
How are the JagaPros assigned?
I am unsure what treatment or service I need. How should I choose?
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Booking Our Services
How do I book a visit?
Can I request for a specific JagaPro?
Can I choose the same JagaPro who has attended to the patient before?
How early in advance do I need to book a home caregiving service?
Before Your Visit
How will our JagaPros get in touch?
How can I confirm the identity of my assigned JagaPro?
What happens if the JagaPro cancels on the job or does not show up?
What happens when the JagaPro does not turn up on time?
Can I contact my assigned JagaPro?
During Your Visit
What if I need to extend the visit?
Can I dismiss the JagaPro earlier than stipulated booking time?
Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?
After Your Visit
I was not satisfied with a JagaPro's performance. Can I reject him/her for future jobs?
How do I arrange my next visit?
Cancellation & Amendments
Can I cancel or change my appointment date/time?
What is the Cancellation Policy for Caregiver Training?
Billing & Payment
How can I make payment for Jaga-Me's services or purchases?
How can I pay by Credit Card?
How do you ensure my credit card details are secure?
How can I pay by AXS?
When will I receive my invoice?
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Data Security & Privacy
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COVID-19 Health Advisory
7th April 2020
28th March 2020
28th May 2020