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About Our Services
What is the cost / price of Jaga-Me's home-care services?
Is there a minimum number of hours for service engagement?
Does Jaga-Me offer live-in care services?
How are the JagaPros assigned?
I am unsure what treatment or service I need. How should I choose?
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Booking Our Services
How do I book a visit?
Can I request for a specific JagaPro?
Can I choose the same JagaPro who has attended to the patient before?
Before Your Visit
How will our JagaPros get in touch?
How can I confirm the identity of my assigned JagaPro?
What happens if the JagaPro cancels on the job or does not show up?
What happens when the JagaPro does not turn up on time?
Can I contact my assigned JagaPro?
During Your Visit
What if I need to extend the visit?
Can I dismiss the JagaPro earlier than stipulated booking time?
Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?
After Your Visit
I was not satisfied with a JagaPro's performance. Can I block him/her from my future jobs?
How do I arrange my next visit?
Cancellation & Amendments
Can I cancel or change my appointment date/time?
Billing & Payment
Modes of payment?
How to pay by Credit Card
How do you ensure my credit card details are secure?
How to pay by AXS
When will I receive my invoice?
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Discounts & JagaCredits
Discounts/Packages for Services
What are Jaga-Credits?
How do I purchase Jaga-Credits?
Expiration of Jaga-Credits / Packages
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Data Security & Privacy
Why does Jaga-Me need NRIC and other personal information?