Please submit your claims as soon as possible, within the next day, from the end of your case. This is such that we are able to capture your claims pertaining to a case most accurately, as well as to process it in a timely manner.


Please head over to https://pros.jaga-me.com/reimbursement to submit your claims.


Claims submitted on time will be processed in the same pay period as the service fee. Please note that the cut off date for submission of claims will follow the service cut off date.



  • E.g.If the service pay period is 18-31 December, cut off date being 31 December, claims made between 18 to 31 December will be processed and paid in the same payout.

  • E.g. If the service pay period is 18-31 December, cut off date being 31 December, claims made on 1 January will be paid in the next payout.


For the cut off dates of pay period for payout, please refer to announcements sent to you via email or via the App.


Please make sure to submit your claims in the soonest possible time. Late submission of claims may result in a delay of payment.