Kindly send us an email at firstname.lastname@example.org if you wish to apply for a refund of your remaining Jaga-Credits.
Refund requests have to be received by us within 6 months after the last utilization of credits. Otherwise, credits will be deemed expired.
Refunds will be done through bank transfer only.
Refunds will take 7-14 working days to process and reflect in your bank statement.
A processing and administrative fee of 15% of your remaining Jaga-Credits, or $50, whichever is higher, will be deducted.
E.g. If you have 100 JagaCredits left, a $50 processing fee will be deducted. Amount refundable will be $50.
E.g. If you have 400 JagaCredits left, a $60 processing fee (15% of $400) will be deducted. Amount refundable will be $340.
Refunds will be done on a case-by-case basis, at Jaga-Me Pte Ltd's sole discretion.
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