Before Your Visit

Things to take note before the visit

How will our JagaPros get in touch?
An email will be sent to you once you've been matched to an available JagaPro who is qualified to serve your home care needs. You will also be informed...
Tue, 15 Mar, 2022 at 9:05 AM
How can I confirm the identity of my assigned JagaPro?
Upon assignment, we will provide you with the name of the JagaPro attending to you in the notification email and SMS. All of our JagaPros are required to ca...
Wed, 8 Sep, 2021 at 3:46 PM
What happens if the JagaPro cancels on the job or does not show up?
While we hope that you never have to experience a case where the nurse does not show up, if you ever encounter such a situation, please follow the steps bel...
Tue, 15 Mar, 2022 at 9:06 AM
What happens when the JagaPro does not turn up on time?
Our JagaPros are advised to arrive 10-15 minutes before the assigned time slot for orientation by the family. However in the event that the JagaPro arrives ...
Tue, 15 Mar, 2022 at 9:06 AM
Can I contact my assigned JagaPro?
We are unable to divulge the personal phone numbers of our nurses. For urgent matters, please reach our Customer Service Operations Team at 6717 3737. They ...
Tue, 15 Mar, 2022 at 9:07 AM